Frequently Asked Questions About SecuLife®

What do I get as a business customer?
We offer special business pricing that includes a dedicated customer success manager, unique hardware, and longer subscription options. Please reach out to sales to learn more.

Do I need a subscription for every device?
Yes, each tracker on your account requires its own subscription.

Are there any fees to cancel?
There are no contracts to sign or hidden fees. You are in total control of your account and can cancel your account at any time and reactivate whenever you want to resume tracking. Note: Keep in mind, if you choose our Annual subscription plan, your service and billing will remain active through your annual renewal date.

Are contracts mandatory?
No. No contracts are mandatory. Unless you choose our Annual subscription plan. Your contract will be billed for one full year. 

What if I want to add more devices in the future?
You can add devices to your account at any time! Simply log in to your account and navigate to our Tracker Management porta

What happens after I complete activation?
Once activation is complete, your tracker will connect to local cellular networks. Please Allow up to 24Hours for the tracker to sync with network and then take your tracker on a 10-15 minute trip to obtain a strong cell & GPS signal.

How often will my tracker update?
While in motion, your tracker will update its location every 30-seconds. Once the device goes to rest, it will update its location once every 3-hours; this is to preserve its battery life.